By Lily Whorl
Social media is a tool every company and person should be taking advantage of, though at times it’s hard to know if you’re using social media to its fullest potential. So, how can you get the most out of social media, especially as we approach a new year?
Well, before you even begin developing content, the most important thing you need to know is exactly who your audience is. Your audience is a crucial aspect of social media, if you don’t know who they are, then all your time and energy spent on social media will go to waste. According to an article on Libby Langley, the questions you want to ask yourself after establishing your target audience are: “What do they want to see?” and “What don’t they want to see?”
Once you’ve established your audience and their wants, you’re ready to begin developing content.
Branch out and know which form of social media is best for you: Twitter, Facebook, and Instagram all have their benefits, but that doesn’t mean they’re all going to work for you.
When deciding which platform works best for you, it’s ideal to know precisely what each platform is used for.
According to an article by communiquépr, Twitter can be compared to an elevator pitch due to its character limit of 280 characters. Its optimal use is for delivering short messages with little explanation needed behind them. Twitter is a convenient tool for a quick mode of communication between consumers and businesses and a great way to keep your customers up to date on what’s new with you.
Conversely, Instagram is a great way to draw in your customers visually. Instagram gives companies the ability to display behind-the-scenes work and showcase their services without going too in-depth.
Here at Planful, we focus on using high-quality pictures while keeping our feed consistent. We like to highlight the work we’ve done as a way to show potential clients what we can do for them. Additionally, we also enjoy sharing some scenes of staff from time to time. This helps keep us connected to our followers on a personal level and show our personalities.
Another tactic we’ve found to be helpful is to change your link in your bio frequently. We’re continually evolving ours to align with our current Instagram post. That way we’re not oversharing in our caption of the photo and if someone would like to know more they merely just have to click on the link in our bio. When doing this, be sure to encourage people to follow the link in your bio in your image caption. A call-to-action is an effective way to end the copy in your social media posts.
Facebook is a blend of both Instagram and Twitter. With the capability to post a variety of content and no character limits, Facebook is the most agreeable form of social media for most companies. It gives businesses both large and small a platform to keep their customers in the loop on new products and services while posting regular content through video, photo, text or external links. Facebook, unlike any other form of social media, has the resources to create an event page directly on its platform. According to an article by ThriveHive, a Facebook event page “provides several benefits that word of mouth or direct mail marketing alone cannot.”
A considerable benefit it brings is having all your necessary information in just one simple spot. A company can invite people to their event page which can list the location, time, date, and all the other essential information the attendee may need.
Facebook does a lot of the work for you by sending RSVP reminders to those invited along with suggesting the event to other people in the area.
We have personally seen direct benefits from creating event pages for clients. From attracting new leads to selling out events that previously had a hard time selling tickets, event pages on Facebook can help you reach interested attendees that may have been missed otherwise.
When choosing which form or forms of social media you be using, think back to your target audience. What form are they most likely going to be using? Once you figure that out, weigh out all the pro and cons of each platform and go from there.
Engage-More about building a relationship and storytelling rather than just sharing education information.
Engagement is one of the most critical aspects of social media. No one wants to follow an inactive account. If someone comments and asks you your business hours, be prompt and responsive. Let your customers know that you care about them. Responding via social media not only shows your customers that you care but it also gives you a way to communicate easily with them. People love convenience. Instead of picking up the phone to call and ask a business a question, they can send a direct message over through social media.
Be authentic; don’t be too stiff.
In any industry, being authentic to who you are as a business is always important. In fact, Visioncritical states authenticity can be achieved in three simple steps:
- Identify your core values.
- Engage with your customers.
- Drop the corporate jargon.
Humanizing your brand is one of the most important things you can do when it comes to social media. Humanization gives your customers an insight that there are real people behind your company. You don’t want to seem like a robot.
An example of this is Starbucks Coffee’s Twitter account. They engage with their customers on a regular basis by responding with simple replies. They use emojis to be relatable to their consumers. It doesn’t take much to quickly respond to a customer giving your product praise or to respond to a complaint.
Planning your social media posts ahead of time can be a game changer, and luckily, many tools can help you with this. Some of these tools include: Sprout Social, Later, Tailwind, CoSchedule, Feedly, AirTable, Tweetdeck, Buffer, and Hootsuite.
Facebook also has a scheduler included within it and is actually Facebook’s preferred way of scheduling posts.
Developing a social media strategy is a great way to reduce the stress of always feeling like you need to be on your phone to send out a tweet. A well-thought-out plan keeps you on top of things and continually pushing out content for your followers to view.
If you still feel like you’re not getting the most out of social media, we’d love to help. Schedule a consultation with us where we can review your current social media strategy and provide helpful tips on how to effectively use this digital marketing tool in 2019.